Refund Policy
Welcome to our payment gateway's Refund Policy, where we aim to provide clarity and transparency
regarding our refund procedures.We understand that sometimes transactions may not go as planned, and
this policy is designed to guide you through the process of requesting a refund. Our commitment is
to ensure that your financial transactions are secure and that you have a hassle-free experience
when it comes to refunds. In this document, we outline the circumstances under which refunds can be
requested, the eligibility criteria, and the steps you need to follow to initiate the refund
process.
Request for Refunds
When you find yourself in a situation where a refund is necessary, we encourage you to initiate the
process promptly through our user-friendly refund request system. Please provide accurate and
detailed information when submitting your refund request to expedite the processing time and avoid
any unnecessary delays. Our dedicated support team is available to assist you throughout the refund
process, addressing any questions or concerns you may have.
Refund Eligibility
To be eligible for a refund, your transaction must fall within the scope of circumstances outlined in
this section. These criteria are designed to maintain fairness and consistency in our refund
process. Refunds are typically considered under circumstances such as accidental or duplicate
payments, technical errors resulting in overcharges, or fraudulent transactions. Each case will be
assessed individually. It is important to note that refund eligibility may vary based on the
specific services or products associated with your transaction. Please refer to the terms and
conditions relevant to your purchase for more detailed information. In cases where a refund request
is approved, the funds will be processed back to the original payment method used during the
transaction. Upon receipt of the online registration form, refund claims that are valid will be
processed manually within five to seven (5-7) business days. Refunds may take additional days to
appear in the customer's account depending on the bank's processing time.
Cancellations
Please note that cancellation requests are subject to the terms and conditions associated with your
transaction and the services or products involved. Depending on the nature of the transaction,
cancellations may be possible within a specified time frame following the initial purchase, provided
that the criteria for cancellation are met. We understand that circumstances can change, and our aim
is to accommodate your needs while maintaining fairness and consistency in our cancellation
process.
Disputes in Transactions
If you encounter a dispute or disagreement regarding a transaction processed through our payment
gateway, we encourage you to reach out to our dedicated support team for assistance. Resolving
transaction disputes is important to us, and we are committed to facilitating fair and efficient
solutions in accordance with this section of our Refund Policy. Disputes may arise from various
circumstances, such as unauthorized transactions, billing errors, or disagreements over the quality
of goods or services received. Our goal is to investigate and resolve transaction disputes fairly
and promptly, ensuring a positive experience for all our users and maintaining the integrity of our
payment gateway services.
Chargebacks
Chargebacks are a mechanism designed to protect cardholders from unauthorized or fraudulent
transactions. While we aim to provide assistance and resolution for transaction issues through our
dispute process, chargebacks are a separate and distinct procedure. Initiating a chargeback should
be considered as a last resort, as it involves the cardholder's bank or credit card company directly
intervening to reverse a transaction. We encourage users to first attempt resolution through our
support and dispute resolution channels. In situations where a chargeback is pursued, it is
essential to understand that it may lead to additional fees and potential restrictions on using our
payment gateway services in the future.
Refund Criteria
Our refund criteria are designed to ensure fairness and consistency in handling refund requests. To
be eligible for a refund, your transaction must meet specific conditions outlined in this section.
Refunds are typically considered in cases of accidental or duplicate payments, technical errors
resulting in overcharges, or fraudulent transactions. Each request will be assessed individually to
determine eligibility. Please note that the refund criteria may vary depending on the type of
services or products associated with your transaction. For detailed information, refer to the terms
and conditions relevant to your purchase.We are dedicated to maintaining transparent and fair refund
criteria, ensuring a satisfactory resolution for your refund request while upholding the integrity
of our payment gateway services.
Methods of Refund
We offer various methods for refunding transactions to provide flexibility and convenience to our
users. The specific method used may depend on the circumstances of the refund. In most cases,
approved refunds will be processed back to the original payment method used during the transaction.
This ensures that funds are returned to the same account or card used for the initial purchase. Our
priority is to expedite the refund process efficiently, but please be aware that processing times
may vary based on the payment provider and financial institutions involved.
Refund Conditions
Refund conditions are established to provide clear guidelines for users seeking reimbursement for
transactions processed through our payment gateway. It is crucial to understand these conditions
before requesting a refund. To be eligible for a refund, your request must align with specific
circumstances outlined in this section. These conditions include accidental payments, technical
errors resulting in overcharges, or instances of fraud. It is important to note that refund
conditions can vary based on the nature of the transaction, as outlined in the terms and conditions
associated with your purchase. We are committed to maintaining transparency and fairness in our
refund conditions, ensuring that each request is assessed objectively and in accordance with the
criteria defined herein.
Non-Refundable Fees
Certain fees associated with our payment gateway services are non-refundable. This section outlines
the fees and charges that fall under this category. Non-refundable fees may include service charges,
processing fees, and other administrative costs that are explicitly specified at the time of the
transaction. These fees are considered earned upon completion of the transaction and are not subject
to refund, regardless of the circumstances leading to a refund request. Our commitment is to provide
transparency regarding non-refundable fees, ensuring that you are well-informed about the financial
aspects of your transaction when using our payment gateway services.
Subscription Refunds
Subscriptions typically have their own refund policy, which may include considerations for the
subscription's billing cycle and the timing of the refund request. In many cases, subscription fees
are non-refundable after a certain period, such as the start of the subscription term or a specified
number of billing cycles. Our objective is to maintain fairness in subscription refunds, balancing
the interests of our users with the sustainability of our payment gateway services, and providing
you with a clear understanding of the refund process for subscription-based transactions.
Partial Refunds
We understand that situations may arise where a partial refund is the most appropriate resolution to
a transaction issue. This section outlines our policies and procedures for partial refunds. A
partial refund may be considered when the circumstances of a transaction warrant a reimbursement for
only a portion of the total amount paid. Partial refunds are typically evaluated on a case-by-case
basis and may be applicable in scenarios such as overcharges, discrepancies in product or service
quality, or other specific conditions outlined in our refund policy.
Processing Fees for Refunds
When a refund is initiated, please be aware that processing fees associated with the initial
transaction may not be fully refundable. This section provides details regarding the handling of
processing fees for refunds. Processing fees are typically incurred during the transaction and cover
the costs associated with payment processing and other administrative services. We aim to be
transparent about our fee structure and how it applies to refunds. We recommend reviewing the terms
and conditions associated with your transaction to understand the specific fees and any potential
deductions during the refund process.
Customer Support
Our customer support team is here to assist you throughout the refund process, offering guidance and
resolving any questions or concerns you may have. We are committed to providing timely and
responsive support to ensure a seamless and satisfactory experience for our users seeking refunds.
We are committed to providing timely and responsive support to ensure a seamless and satisfactory
experience for our users seeking refunds.
Channels of Communication
We offer multiple channels of communication to ensure that you can reach our support team
conveniently for any refund-related inquiries or assistance. You can contact us through email,
phone, or by using our dedicated customer support portal. We are committed to responding promptly
and efficiently through all these communication channels.
Refund Policy Changes
We reserve the right to make updates and changes to our Refund Policy to better serve our users and
adapt to evolving circumstances. It is recommended that you periodically review our Refund Policy to
stay informed about any alterations or amendments that may affect your use of our payment gateway
services. Your continued use of our services following policy changes signifies your acceptance of
the updated terms and conditions.
Contact Us
If you have any questions or concerns when it comes to our Refund Policy, don't hesitate to contact
us.
info@turingspacetechnology.com
